The DataWharf AI Rail Journey Concierge provides passengers with instant, personalised guidance throughout their journey.
By combining real time rail data with enriched station and accessibility information, it answers simple but critical questions such as a journey including where to go, what to do next, and how to adapt during disruption. For the trial delivered via familiar interfaces WhatsApp it reduces stress, improves confidence, and supports inclusive travel for all users, including those with accessibility or language needs.
